We love being asked questions.

Think of Jamie’s 15 minute meals “it takes 15 if you have the kettle on and ingredients ready to go.”

So get your council tax bill, gas and electric bill, and mortgage illustration or rent infomation ready. This can be a paper copy, in another app, or on your phone. Then it takes less than three minutes to get up and running.

Tap the orange plus (➕) button in top right hand corner of dashboard to add new documents.

You can link your email account by tapping the the orange plus (➕) sign in top right of dashboard and then selecting Link email account.

MyArk will detect your email provider and guide you through the process.

Open the PDF document in your app, and look for the icon. In the tray that opens, select MyArk. If you can’t see it, select More and scroll to find MyArk.

We’re still adding support for some types of documents, but check:

• You’ve scanned the document using the MyArk app, not another app or a scanner. MyArk’s scanner does extra processing when you scan.
• The room you’re scanning in is well lit.
• The page was straight when you scanned it - our scanner looks for the corners of documents to help with this, so if you have a pile of papers on top of each other that can affect it.
• You held the phone steady while scanning, otherwise the text can appear blurry in low light and then MyArk can’t read it.

If you have access to the original document, try adding it directly to MyArk from the file on your phone using the icon.

MyArk only connects to your email from your mobile phone, not our servers, to protect your data and privacy. The frequency of background updates depends on how often you use MyArk, and is normally about once an hour and never more than every 15 minutes.

When you open MyArk, the app will start checking your email in the background automatically.

Some apps, like Octopus Energy, don’t tell other apps the type of data they can share meaning MyArk isn’t in the list of options. You can save the file on your iPhone first, then add it to MyArk from the Files app.

MyArk can’t read every type of document yet, but you can help us improve the app by pressing Share with MyArk developers while viewing the document. By doing this, you’re giving us permission for us to use the document to fix any bugs or issues, so it’s entirely optional. We won’t use your document for any other purpose.

Otherwise email us on support@myark.io and we will help you.

Please select Forgot password on the sign in screen and follow the instructions to reset your password using an email.

If you’re already signed in and have forgotten your password, sign out first through your profile icon in the top left.

Large documents can take some time to process, as we protect your data by doing all of the processing on your mobile phone.

However, our software is still a beta so if you’ve waited a while and it’s still spinning, please let us know at support@myark.io. You can force close the app and reopen it to get back to the home screen, using the app switcher - swipe up at the bottom of the screen, then swipe MyArk upwards to close it.

This means that all your information is encrypted using keys that only you have access to, unlike most apps that send and store the data on the developers’ servers. Only you can read the data, and you choose who you want to share it with.

MyArk encrypts your data with keys from both your mobile phone (you can also enable FaceID or TouchID) and your MyArk account. MyArk staff don’t have a copy of your data and don’t have the keys to decrypt it.

Nothing. We cannot see your information because it is encrypted and stored on your phone, not our servers.

Please email us on support@myark.io and we will get right back to you.

MyArk is built with security at it’s core. We use state of the art technology and encryption to make your data extremely safe - specifically zero knowledge encryption with multiple keys.

One of the reasons we built MyArk as an app is that we can wrap our security protocols with your phone’s security features, giving it extra layers of protection. This includes TouchID, FaceID and the secure enclave.

We also hold Cyber Essentials and Cyber Essentials Plus, which is a government backed and audited certification that ensures we have appropriate levels of cyber security and governance in place.

Learn more in our security section.

Go into your profile using the icon in the top left, and select Delete account.

Please note you will need to sign up for a new account if you want to use MyArk again in the future. Without your account you will lose access to any information stored within the app, even if you sign up again.

To completely remove all your data you should also delete the app from your phone after deleting your account.

MyArk property functionality is free and will remain so (everything you can currently do in MyArk).

We will be adding in additional functionality, including linking bank accounts using open banking, which will have subscription fee of £3.99 per month.